Privacy Policy

Effective date: October 7, 2026 · Last updated: October 7, 2026

Black Tie Event Rentals, LLC ("Black Tie," "we," "us," or "our") provides luxury restroom trailer rentals and related event services in Southern California. This Privacy Policy explains what personal information we collect when you visit blacktie-eventrentals.com, interact with us on social media, or book and communicate with us; how we use and share it; and the choices and rights you have.

1. Information we collect

Category

Examples

Where it comes from

Contact details

Name, email, phone number, mailing or billing address

You

Event details

Event type, date, venue or delivery address, county, guest count, site access, power and water details, special requests

You, or a planner or venue working with you

Booking and payment records

Quotes, rental agreements, signed waivers, invoices, deposits, payment history. Card and bank details are entered directly with our payment processor; we do not store full card or account numbers.

You; our payment processor

Communications and preferences

Messages, reviews, survey responses, and your email and text-message preferences

You

Device and usage data

IP address, browser and device type, pages viewed, referring website, approximate location based on IP address, and cookie identifiers

Automatically, through our website host and analytics tools

Photos

Photos of our trailer and setup taken at delivery, during service, and at pickup to document condition. These may incidentally show people or property nearby.

Social media information

Name, contact details, and public profile information when you message us, tag us, or submit a lead form on Instagram or Facebook

You; Meta

We do not ask for sensitive personal information such as Social Security numbers, health information, or precise geolocation from your device. Please don't include it in messages to us.

2. How we use your information

Respond to inquiries, prepare quotes, and manage our founding list and waitlists.
Provide our services, including scheduling delivery, setup, servicing, and pickup, and coordinating event-day logistics with you, your planner, or your venue.
Prepare and manage rental agreements, waivers, invoices, deposits, payments, and refunds.
Document the condition of our equipment, resolve damage or billing disputes, and enforce our agreements.
Send marketing emails and text messages when you have agreed to receive them, and measure and improve our advertising.
Operate, secure, and improve our website and services, and prevent fraud.
Meet our legal, tax, permitting, and insurance obligations, and handle claims.

3. How we share your information

We do not sell your personal information for money. We share it only as described below.

Service providers who help us run the business under contracts that limit how they use your information, including our website host and forms provider (Wix), client management and e-signature platform (HoneyBook), payment processing and accounting (QuickBooks), and email, calendar, and file storage (Google Workspace).
Event partners you involve, such as your planner or venue, when needed to coordinate delivery, site access, or insurance certificates.
Social media platforms, such as Meta, when you message us, tag us, or submit a lead form on our social pages. Their handling of that information is governed by their own policies. See Section 4.
Professional advisers and insurers, including our attorneys, accountants, insurance brokers, and carriers.
Legal and safety reasons, when required by law, subpoena, or government request, or to protect the rights, property, or safety of Black Tie, our customers, or others.
Business transfers, as part of a merger, sale of assets, financing, or similar transaction.

Text messaging: We do not share or sell mobile phone numbers or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes. We share this information only with service providers that help us deliver our messages.

4. Cookies, analytics, and advertising

Our website uses cookies and similar technologies. Some are necessary for the site to work; others help us understand how visitors use the site so that we can improve it. We do not use advertising or retargeting pixels, and we do not track you across other websites.

You can manage cookies through your browser settings. We do not sell or share personal information for cross-context behavioral advertising. We honor a Global Privacy Control (GPC) signal from your browser as a request to opt out of any such sharing; our website does not currently respond to other "Do Not Track" browser signals. If we add advertising tools in the future, we will update this policy before doing so and will provide a cookie consent banner and an opt-out link.

5. Your choices

Email: Use the unsubscribe link in any marketing email. We may still send messages about an active booking.
Text messages: Reply STOP to opt out, or HELP for help. Message and data rates may apply. Consent to texts is never required to book.
Updating your information: Email us at info@blacktie-eventrentals.com to review or correct the information we hold about you.

6. Your California privacy rights

If you are a California resident, you may have the right to:

Know what personal information we have collected about you, where it came from, why we use it, and who we share it with, and get a copy of it.
Ask us to delete or correct your personal information.
Opt out of the sale or sharing of your personal information.
Not be treated differently for exercising any of these rights.

Although some of these laws may not yet apply to a business of our size, we honor these requests. To make one, email info@blacktie-eventrentals.com or call (818) 253-9585. We will confirm your identity by matching information you provide to our records, and we will respond within 45 days. An authorized agent may submit a request on your behalf with your signed permission. We may keep information when the law requires it or allows it, for example to complete a booking, meet tax obligations, or defend a claim.

We do not share personal information with third parties for their own direct marketing purposes, as described in California Civil Code Section 1798.83.

7. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy:

Inquiries and founding-list sign-ups: until you unsubscribe, or after 24 months without activity.
Contracts, waivers, invoices, and payment records: 7 years, to meet tax and legal requirements.
Condition photos: 3 years after the event, or longer if needed for an open claim or dispute.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, and we rely on established providers for payments and data storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

Our services are booked by adults. Our website is not directed to children, and we do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

10. Links to other websites

Our website and social pages may link to sites we don't control, such as review platforms or partner venues. Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date and, if the changes are significant, notify founding-list members and customers by email.

12. Contact us

Black Tie Event Rentals, LLC

PO Box 920452, Sylmar, CA 91342

info@blacktie-eventrentals.com

(818) 208-6642